Customer Reviews

Overall rating: 5.0 / 5 from 2 reviews.

Customer photo review of Harlan Media Console

Just got it set up and I’m really happy with it. It’s solid, looks great under the TV, and there’s plenty of room inside.

Harlan Media Console

Customer photo review of Harlan Media Console

Took a little time to get everything situated, but it was worth it. Really nice piece and feels very sturdy.

Harlan Media Console

FAQS

Have more questions? Visit our FAQs for additional information about ordering, delivery, returns, care, warranties, and more.

How long will delivery take?

Stock status and lead times depend on the individual product. Certain items are available for immediate processing, while handcrafted, customized, or internationally fulfilled products require additional preparation and production time.

• In-stock products: approximately 7–15 business days
• Made-to-order or internationally fulfilled products: approximately 45–70 business days

Every order is finished, prepared, and inspected before shipment. For the most current availability and estimated delivery date, please send our customer support team the product link.

Is standard delivery included with my order?

Yes. Complimentary standard delivery is available throughout most of the contiguous United States.

Additional shipping charges may apply to remote or limited-access areas.

White Glove Delivery may also be available to purchase at checkout.

Can I return an item if it isn’t right for my space?

Qualifying products may be returned or exchanged within 30 days after delivery, provided they meet the requirements stated in our Return Policy.

Please contact our customer support team before returning any item. We will review the order, confirm whether the product is eligible, and provide the correct return address and instructions.

Different conditions may apply to custom-made, used, installed, altered, or final-sale products. Please refer to the complete Return Policy before placing your order or requesting a return.

 What should I do if my order is damaged when delivered? 

Please examine the product and packaging promptly after delivery. If you discover transit damage, a manufacturing defect, missing components, or another issue, contact us within 48 hours.

Include your order number, clear photographs, and a short explanation of the problem. After reviewing the information, our team will determine the appropriate resolution, which may include replacement parts, repair assistance, a product replacement, or a refund.

Submitting the report within 48 hours also allows us to properly document the issue and file a claim with the shipping provider.

Can furniture or lighting be customized?

Yes. Selected furniture and lighting may be customized in areas such as:

Dimensions

Materials

Finishes

Proportions

Selected functional details

Contact our team or explore Design Services to discuss available options.

Are Carrowen lighting fixtures ETL or UL certified?

Yes. Carrowen lighting products use certified electrical systems and components, with applicable fixtures meeting ETL or UL safety standards for use in the United States.

Certification documentation is available for reference:

View ETL Certification
View UL Certification
View SAA Certification

Does the product require assembly?

Furniture

Most Carrowen furniture arrives largely assembled. In some cases, small components such as handles, legs, or similar parts may be packed separately to help prevent scratching or damage during transit. These pieces typically require only simple installation.

Lighting

Lighting fixtures require professional installation. Please arrange installation by a qualified, licensed electrician to ensure the fixture is assembled and installed safely and correctly.

Still Have Questions?

Our Customer Care team is here to help with products, orders, delivery, and more.