Xcotton Product Protection is an optional protection plan available for select eligible purchases from Carrowen. Depending on the plan selected, coverage may include accidental damage, power surge protection, and extended warranty coverage after the Carrowen Limited Warranty expires.

*Product Protection coverage and services are provided by Xcotton in partnership with AIG.

Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:

1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.

2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).

3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).

The Carrowen Limited Warranty and Xcotton Product Protection provide different types of coverage.

The Carrowen Limited Warranty covers eligible product issues according to its warranty terms. Xcotton Product Protection provides additional coverage for certain accidental damage and other eligible incidents and, depending on the plan selected, may provide extended warranty coverage after the Carrowen Limited Warranty expires.

For the fastest and easiest claims experience, we recommend using the claim link in your Xcotton Product Protection confirmation email. Your order information will be pre-filled, so you can go directly to describing the issue and submitting your claim.

If you no longer have access to the email, you may also begin a claim through the Xcotton Resolution Center. An Xcotton claims specialist will guide you through the process, and Carrowen Customer Care can assist if needed.

Please note that the total amount payable across approved claims cannot exceed the original purchase price of the covered product.

The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.

You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the  shipping date.

If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.

The product protection plan’s coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.

For any inquiries regarding the product protection plan, please contact our customer service:

Email: support@carrowen.com

Email: support@xcottons.com

Thank you for your understanding and support. We hope you enjoy your shopping experience!

Cancellation is allowed anytime. Refunds depend on timing:

·Within 60 days of purchase:

No claims filed: Full refund (100% of the Product Protection plan price).

Claims filed: Refund = Product Protection plan price - paid claim amount(s).

·After 60 days of purchase:

Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).

You may refer to the Xcotton Product Protection Plan’s Terms and Conditions for details.