Carrowen currently offers customization for the following product categories:

• Furniture — sofas, tables, case goods, and select seating
  
• Lighting — chandeliers, pendants, wall lighting, and tailored lighting solutions
  

To maintain consistent craftsmanship and quality standards, decorative accessories are not available for customization at this time.

Depending on the product type and design feasibility, customization options may include:

• Dimensions
  
• Materials
  
• Finishes and colors
  
• Select structural or functional details
  

All customization requests are reviewed for design feasibility, construction, safety, and long-term performance before approval.

There is no minimum order quantity for customization.

Even a single piece can be custom made.

Our team will confirm specific details and pricing during the initial consultation.

Lead times vary depending on the product type and scope of customization.

Lead times vary by product and level of customization. Many custom projects are completed and delivered within approximately 90 days after final design approval, although more complex projects may require additional time.

Once final approval is received, we will provide a clear production and delivery timeline.

Yes.

Many custom projects begin with an existing Carrowen design that is adapted in dimensions, materials, or finishes to better suit a specific space or project requirement.

Carrowen specializes in guided customization rather than fully bespoke product development from a blank canvas. Most projects begin with an existing Carrowen design and are adapted through dimensions, materials, finishes, or selected functional details.

This approach allows us to maintain consistent quality, structural integrity, and reliable production and delivery timelines.

Simply contact our team with details about your space, intended use, and any design preferences.

For single-product customization, we recommend providing:

• Three-view renderings (front, side, back)
  
• Dimension drawings
  
• To help us understand your request, you may share measurements, reference images, drawings, floor plans, or 3D files if available. Professional drawings are not required to begin a conversation.
  （ For trade and project clients, detailed drawings or 3D files can help us evaluate feasibility more efficiently. ）

Our team will guide you through the entire process and help determine the most suitable customization solution.

Yes.

For applicable custom projects, all design details—including dimensions, materials, and finishes—will be reviewed and approved before production begins.

Custom-made products are produced specifically for each project.

Once production has begun, custom orders are considered final sale and are non-refundable.

We strongly encourage careful review and confirmation of all details prior to approval.

Each custom piece undergoes quality review during production and again before shipment. Packaging is selected according to the size, weight, materials, and construction of the piece to support safe handling and transportation. For applicable projects, pre-shipment photos or videos may be provided for review.

Our custom services are well suited for:

• Private residences
  
• Interior designers and design studios
  
• Commercial spaces and project-based orders
  

We support both single-piece customization and large-scale project needs.

Yes.

Designers may be eligible for trade pricing on both standard and custom products. Pricing is evaluated based on project requirements, quantities, and customization details.

Our team works closely with design professionals to provide competitive pricing, reliable timelines, and dedicated project support.