Shipping & Delivery

Carrowen offers complimentary standard shipping to eligible addresses within the contiguous 48 United States, with optional White-Glove Delivery for select items.

Delivery timing depends on product availability, fulfillment location, and your delivery address. Please review the estimates and service details below before ordering.

1. Estimated Delivery Times

Estimated delivery time includes both order processing and transit.

Fulfillment Type	Processing Time	Transit Time	Estimated Total Delivery
In-stock items shipping from a U.S. warehouse	2–5 business days	5–10 business days	7–15 business days
Made-to-order or internationally fulfilled items	15–25 business days	30–45 business days	45–70 business days

Business days exclude weekends and U.S. federal holidays. These are delivery estimates, not guaranteed arrival dates, unless expressly stated otherwise.

If you are unsure which timeframe applies to your selected item, or need delivery by a specific date, please contact support@carrowen.com before ordering.

Order Processing & Cut-Off Time

Our daily order cut-off time is 5:00 PM Pacific Time (PT) on business days.

• Orders placed before the cut-off may begin processing the same business day.

• Orders placed after the cut-off, on weekends, or on U.S. federal holidays begin processing on the next business day.

The cut-off determines when processing begins; it does not mean your order will ship that day.

Shipping Origin & Separate Shipments

Orders may ship from a U.S. warehouse or an approved international fulfillment facility. Orders containing multiple items may ship separately and arrive at different times.

2. Free Standard Shipping

Complimentary standard shipping is available to eligible addresses within the contiguous 48 United States.

For furniture, oversized lighting, and other large items, standard delivery is made to the first safe, accessible outdoor location—such as the curbside, driveway, or front-door area—as determined by the carrier and site conditions.

Standard delivery does not include:

• Delivery inside the home or placement in a specific room

• Carrying items up stairs or in elevators

• Unpacking, assembly, or packaging removal

• Lighting installation

If you need in-home placement or additional assistance, please review our optional White-Glove Delivery Service before ordering.

3. Delivery Appointments & Special Locations

Large or freight shipments may require a scheduled delivery appointment. Please provide an accurate phone number and email address so the carrier can reach you.

Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, and certain remote or restricted-access locations may require additional fees, special arrangements, or longer transit times.

If additional charges or arrangements are required, we will contact you to confirm the details before proceeding with delivery.

For questions about your address or delivery eligibility, contact support@carrowen.com before ordering.

4. Optional White-Glove Delivery

White-Glove Delivery is an optional paid service available for select oversized, heavy, or specialty items.

Depending on the item and confirmed service, it may include:

• Delivery appointment coordination

• Delivery inside the residence

• Placement in your room of choice, subject to safe access

• Basic furniture assembly, where applicable

• Unpacking and removal of delivery-related packaging

It does not include wall mounting, hardwired lighting installation, mirror or artwork installation, or electrical, plumbing, or structural work.

Service Pricing

• Standard White Glove: Starting at $300

• White Glove Plus: Starting at $500

Availability and final pricing depend on the items ordered, size, weight, delivery location, and access conditions. Please review our White-Glove Delivery Service for complete pricing and eligibility details.

White-Glove Delivery must be arranged and confirmed before shipment. Once an order has shipped, this service cannot be added.

Preparing for In-Home Delivery

Before ordering, please confirm that the item can safely pass through all doorways, hallways, staircases, elevators, and other access points along the delivery path.

Delivery personnel may adjust or decline in-home service if access is unsafe or restricted.

If service cannot be completed because of customer-responsible access limitations, White-Glove Delivery fees are non-refundable once the delivery team has arrived and begun providing the service. The order may instead be delivered curbside, where permitted and agreed upon, or handled under our Shipping and Refund Policies.

Contact support@carrowen.com before ordering to confirm service availability and pricing.

5. Expedited Shipping

Expedited shipping may be available for eligible products and destinations at an additional $6 per pound, based on the applicable billable shipping weight.

• Expedited service shortens transit time only.

• Processing or production time remains unchanged.

• Transit is generally estimated at up to 7 business days after dispatch.

Expedited shipping does not mean delivery within 7 business days of placing your order.

Availability, billable weight, estimated transit time, and final charges must be confirmed with Customer Care before ordering. Contact support@carrowen.com for assistance.

6. Delivery Delays

Processing and delivery estimates may be affected by inventory availability, customs clearance, carrier capacity, severe weather, warehouse congestion, labor disruptions, or remote and restricted-access locations.

We work with our logistics partners to minimize delays whenever possible. Unless expressly guaranteed, estimated delivery dates remain subject to change.

7. Shipping Details & Address Changes

Please check your shipping address and contact information carefully before placing your order.

Address changes may not be possible once processing has begun or the order has shipped. If you need to request a correction, contact support@carrowen.com as soon as possible.

Customers are responsible for applicable carrier charges resulting from incorrect or incomplete information or a requested address change, including address correction, redelivery, storage, and return shipping fees. These charges do not apply when the error was caused by Carrowen.

8. Lost or Misdelivered Shipments

If tracking shows “Delivered” but you cannot locate your order:

1. Check the delivery area and contact the carrier.

2. If the shipment remains missing, notify support@carrowen.com as soon as possible, preferably within 5 calendar days of the recorded delivery date.

3. Include your order number and tracking information.

We will review the delivery information and coordinate with the carrier to investigate. If the carrier confirms loss, misdelivery, or damage in transit, we will provide an appropriate resolution in accordance with our applicable policies and legal obligations.

9. Failed Delivery & Returned Shipments

If delivery cannot be completed because of customer unavailability, an incorrect address, a missed appointment, or other customer-side circumstances, additional charges may apply. These may include redelivery, storage, return freight, and handling fees.

Eligible customer-responsible returns are subject to actual return shipping costs plus a 10% return fee, as explained in our Return & Refund Policy.

If a shipment is returned, please contact Carrowen within 30 calendar days of its return to discuss available options. Redelivery may involve additional transportation, storage, or handling costs.

This contact period does not extend the standard return window or change return eligibility. Any refund remains subject to the applicable fees and conditions in our Return & Refund Policy.

Need Help Before Ordering?

For questions about product availability, estimated delivery, shipping eligibility, or White-Glove service, contact support@carrowen.com.