Privacy policy
Last Updated: January 6, 2026
Carrowen ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Contact Information
We may collect:
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Name
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Billing address
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Shipping address
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Email address
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Phone number
Order & Payment Information
We may collect information related to:
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Orders placed
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Products viewed or purchased
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Transaction records
All payments are processed through secure PCI-DSS compliant payment providers. Carrowen does not store complete payment card information.
Account Information
When you create an account, we may collect:
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Login credentials
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Saved preferences
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Wishlist information
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Customer support history
Device & Usage Information
We may automatically collect:
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IP address
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Browser type
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Device type
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Pages visited
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Referral sources
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Website interaction data
Cookies & Similar Technologies
We use cookies and similar technologies to:
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Operate the website
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Remember user preferences
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Improve website performance
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Analyze website traffic
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Personalize the shopping experience
Most browsers allow you to manage or disable cookies through browser settings.
2. How We Use Your Information
We use personal information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Handle returns and refunds
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Provide customer support
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Communicate regarding orders and inquiries
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Maintain customer accounts
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Improve website functionality and user experience
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Prevent fraud and unauthorized activities
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Comply with applicable legal obligations
3. Information Sharing
We only share personal information when necessary to operate our business and provide services.
Service Providers
We may share information with trusted partners that assist with:
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Website hosting
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Payment processing
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Order fulfillment
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Shipping services
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Customer support
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Email communications
These providers are only permitted to use information as necessary to perform services on our behalf.
Analytics & Marketing Partners
We may use third-party tools to understand website performance and improve marketing effectiveness.
Legal Compliance
We may disclose information when required by law or when necessary to protect our rights, customers, or business operations.
Business Transfers
If Carrowen is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
4. International Data Processing
Our website and service providers may process information in various countries where our business partners operate.
We implement reasonable safeguards to protect personal information during international transfers and processing.
5. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, or misuse.
Secure Socket Layer (SSL) encryption technology is used to protect sensitive information transmitted through our website.
While no system can guarantee absolute security, we take commercially reasonable measures to safeguard customer information.
6. Data Retention
We retain personal information only for as long as necessary to:
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Provide services
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Complete transactions
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Fulfill legal and accounting obligations
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Resolve disputes
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Enforce agreements and policies
When information is no longer required, it is securely deleted or anonymized.
7. Your Privacy Choices
Depending on your location and applicable laws, you may have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of personal information where legally permitted
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Opt out of marketing communications
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Manage cookie preferences through browser settings
To submit a privacy-related request, please contact:
We may request identity verification before processing certain requests.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.
8. Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page together with the revised "Last Updated" date.
10. Contact Us
If you have questions regarding this Privacy Policy or how we handle personal information, please contact us:
Carrowen Customer Support
Email: support@carrowen.com
Phone: +1 (888) 884-7858
Customer support is available online through email and website live chat. We typically respond within 1–2 business days.
