San Serrano Alabaster Two-Tier Round Chandelier
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2-Year Warranty
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San Serrano Alabaster Two-Tier Round Chandelier
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
We ship from the U.S. or China based on inventory.
U.S. orders:
In stock: 7 – 15 business days
Out of stock: 45 – 70 business days
Duties/taxes included in most regions.
Remote areas may need a custom quote.
More: Shipping Policy -
Information
Please note that most of our furniture items are currently out of stock in our U.S. warehouse and may need to be transferred from our China warehouses.
If you placed your order in a hurry or missed this notice, please don’t worry — you may contact us within48 hoursto request a cancellation, and we’ll be happy to assist you. -
Customer Support
📞 Phone: +1(888) 884-7858
📧 Customer Support: support@carrowen.com
🤝 Trade Inquiries: trade@carrowen.com -
FAQ’s
We’ve gathered answers to most common questions—feel free to browse.
Can’t find what you’re looking for? Don’t hesitate to contact us—we’re happy to help! -
White Glove Service
Optional white glove delivery is available, including in-room placement, unpacking, assembly, and removal of packaging. If you’d like to request this service, please contact us and we’ll help coordinate with our delivery partners.
The San Serrano Alabaster Two-Tier Round Chandelier transforms natural alabaster into a dramatic architectural centerpiece. Arranged within a refined steel frame, layers of translucent stone panels softly diffuse light while revealing the organic veining and warm tonal variations unique to alabaster. The two-tier silhouette creates striking dimension and presence, blending timeless material beauty with contemporary sophistication.
DIMENSIONS
DETAILS
SHIPPING & INSTALLATION
- Complimentary standard delivery is curbside only; in-home, unpacking, and white-glove services are available for an additional fee.
- Most furniture arrives fully assembled; minor hardware may be separately packed for protection.
- Lighting must be installed by a licensed electrician; installation is not included but can be arranged as a paid service.
- If delivery cannot be completed due to access or space limitations, you may still qualify for our 30-day return policy; applicable return or exchange shipping fees will apply.
- View full Warranty Policy
- View full Shipping Policy
- View full Return Policy
YOUR HOME, OUR CARE
U.S.- BASED TEAM
Our logistics and after-sales team is based in the United States, ensuring smooth communication and a clear understanding of your needs.
FREE SHIPPING & DUTY-FREE
We offer free shipping and cover all import duties, so your order arrives with no extra fees.
QUALITY GUARANTEE
We are a trusted supplier to leading U.S. home furnishing brands — the product you receive is made to the same high standards.
30-DAY RETURNS
Enjoy a worry-free 30-day return policy if you’re not completely satisfied.
CARE GUIDE
For detailed information on maintenance and upkeep, click on the full guide,
PRICE GUARANTEE
If the price drops within 14 days of your purchase, we’ll refund the difference — guaranteed.
WHITE-GLOVE AVAILABLE
For larger pieces, we can arrange premium white-glove delivery and installation service for a worry-free setup.
UL CERTIFIED
UL electrical certification ensures your lighting meets the highest safety standards.
FAQS
Please read our FAQs page to find out more.
Is this item currently available, and when can I expect delivery?
Availability and delivery timing vary by product. In-stock items typically ship within 7–15 business days, while made-to-order or internationally fulfilled items may require 45–70 business days.
Can I return a product if it is not right for me?
Eligible items may be returned within 30 days of delivery. Please review our return policy for exclusions, return conditions, and any applicable fees.
What should I do if my order is damaged when delivered?
Please photograph the packaging and damaged area before discarding any materials, then contact our customer care team as soon as possible with your order number and photos.
Are replacement parts available?
Replacement parts may be available depending on the product and part required. Contact us with your order number, product name, and a photo of the requested part.
Are your lighting fixtures ETL or UL certified?
Certification varies by fixture. Product-specific certification information is listed on the product page whenever available.
Can the lighting be installed on a sloped or vaulted ceiling?
Many fixtures can be installed on sloped or vaulted ceilings, but compatibility depends on the canopy and hanging system. Please contact us with the product link before ordering.
Does the product require assembly?
Assembly requirements vary by product. Some items require only minor setup, while larger furniture or lighting may require professional installation.